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About Vizion Systems

Vizion Systems is an UK based Software Development partner of choice.

We are software development experts in Cloud based technologies. You have the need; we have the know how! Whether you are moving legacy system to the cloud, require a bespoke application developed to meet exacting business needs or just require a mobile app to enhance your existing software then give us a call.

At Vizion Systems we like to build long term relationships with our clients. Our unique ‘partnership’ approach enables us to consistently deliver projects on time, to specification and within budget. 

We go the extra mile to ensure success…

That’s why for us the process starts with a FOC exploratory meeting designed to enable our Project team to fully understand your business in terms of goals, market position and culture and how this project fits in terms of ambition before we make any suggestions about technology. 

The final step is to fully understand the ‘use case’ and functional requirements, in context of your business and deliver.

  You will not be disappointed, we so confident in our approach that we are able to provide a full 12 months application support service FOC. 

Do you have the Vizion! 

 

Vizionsys at a Glance

Client Industry

Financial Services (UK & Global Branch Offices)

Services Delivered

Global Managed IT Services (IT Support, Cloud Management, Governance, Compliance)

Engagement Duration

Ongoing (3+ years)

Global Managed IT Services🌍

global-it-support

Future-ready IT operations with resilience, compliance, and cost efficiency.

At Vizion Systems Limited, we provide end-to-end Global Managed IT Services that combine a UK-based Service Desk presence with a 24×7 India-based operations team. Our hybrid model ensures local executive coverage, global scalability, and cost optimisation, making us a trusted partner for organisations seeking reliable, secure, and transformative IT operations.

🚀 Why Choose Vizion Systems for Global Managed IT Services?

✔️ UK & India Coverage – UK-based Service Desk Analysts deliver high-touch executive and VIP support, while India-based teams ensure round-the-clock, scalable service.

✔️ 24×7×365 Operations – Continuous monitoring, proactive incident resolution, and request fulfilment.

✔️ Cloud & Endpoint Expertise – Certified specialists in Microsoft Intune, Entra ID, Azure, and Microsoft 365, delivering compliant and secure device, identity, and cloud management.

✔️ Governance & Compliance Focus – Transparent SLA reporting, performance dashboards, and continual service improvement.

✔️ Cost-Optimised Delivery – Achieve measurable savings through our hybrid delivery model without compromising service quality.

🌟 Why Choose Vizion Systems Limited?

  • Proven Hybrid Delivery Capability   (UK + India)
  • Expertise in Microsoft Intune, Entra ID, Azure, and M365 
  • ITIL-Aligned ITSM Platform   with automation-first approach
  • Governance-Driven Model   with continual improvement at its core

Branch X Case Study

📌 Background

Branch X, a multinational financial services organisation, faced challenges in maintaining consistent IT support across multiple geographies. Their UK head office required VIP-level executive support, while their growing workforce in Europe and Asia needed scalable, cost-efficient IT services.

  • Inconsistent SLA adherence across regions
  • Manual and error-prone onboarding/offboarding processes
  • Rising IT support costs from legacy support models
  • Executive dissatisfaction with delayed local support response times
  • Lack of real-time governance, reporting, and SLA tracking

🎯 Objectives

Branch X engaged Vizion Systems Limited with the following objectives:

  • Establish a hybrid delivery model (UK-based Service Desk + India-based operations)
  • Improve SLA performance to meet regulatory and internal audit requirements
  • Automate user lifecycle management to reduce administrative burden
  • Optimise costs without compromising executive-level service quality
  • Provide transparent reporting and compliance dashboards for governance

🛠️ Solution Delivered by Vizion Systems Limited

  1. 24×7×365 IT Support
    • Implemented round-the-clock monitoring, incident management, and request fulfilment
    • Established a UK-based Service Desk Analyst for executive/VIP coverage
    • India-based teams managed first-line and back-office operations, ensuring scalability
  2. Cloud & Endpoint Management
    • Standardised Microsoft Intune policies for device compliance
    • Implemented Entra ID and Azure AD Conditional Access for secure identity management
    • Migrated collaboration to Microsoft 365, ensuring security and compliance
  3. User Lifecycle Management (ULM)
    • Automated onboarding/offboarding workflows with Intune + IAM integration
    • Introduced license optimisation, reducing redundant subscriptions
    • Improved audit readiness with full traceability of user access changes
  4. Governance & Compliance
    • Deployed SLA dashboards with real-time performance visibility
    • Conducted structured monthly and quarterly reviews with stakeholders
    • Embedded Continual Service Improvement (CSI) into the governance framework
  5. ITSM Platform (Simplisys ServoDesk)
    • Adopted ITIL-aligned processes for incident, problem, and change management
    • Automated SLA tracking and escalations
    • Delivered transparent reporting to business leadership



What People Say About Us

"Vizion Systems transformed how we deliver IT services globally. The hybrid model gives us the best of both worlds – reliable local executive coverage in the UK, and scalable 24×7 operations from India. SLA adherence and user experience have both improved significantly, and our IT costs are now more predictable and optimised."

- Head of IT Operations, Branch X



🤝 Partnership with Simplisys ServoDesk

Vizion Systems Limited is a proud strategic partner of Simplisys, the developers of the ServoDesk IT Service Management (ITSM) platform.

This partnership enables us to deliver ITIL-aligned, automated, and transparent IT services that strengthen our Global Managed IT Services offering. By combining Vizion’s operational expertise with ServoDesk’s powerful ITSM capabilities, our clients benefit from a best-in-class service management framework.

Our Clients